How to delete your OfferSync account
This page explains how to request deletion of your OfferSync account and the personal data associated with it, and what happens to your data afterwards.
Steps to request account deletion
Option 1 — From within the app (recommended):
- Open the OfferSync app and sign in.
- Go to the Profile tab.
- Open account settings.
- Tap Delete account and confirm.
Option 2 — By email:
- Send an email to contact@offerssync.com from the email address (or mentioning the phone number) linked to your account.
- Use the subject line "Account deletion".
- We may contact you to verify ownership of the account before deleting it.
We action verified deletion requests within 30 days.
Deleting your account is permanent and cannot be undone.
What data is deleted and what is kept
| Data | What happens |
|---|---|
| Account & profile (name, phone, email, password, photos, bio, location/quartier), your listings, messages, favourites, follows, reviews, and push-notification tokens | Deleted or anonymised within 30 days of a verified request. |
| Transaction, payment, and dispute records, and records needed for fraud prevention | Retained only as required to meet legal, accounting, and fraud-prevention obligations — typically up to 5 years — then deleted. These are kept in a restricted form and are not used to identify you for any other purpose. |
| Anonymised/aggregated analytics that can no longer identify you | May be kept indefinitely. |
Questions
If you need help with deletion, contact us:
- Email: contact@offerssync.com
- WhatsApp support: +237 658 50 48 15
See also our Privacy Policy.